Return Policy
If you’re unhappy with your ordered items for any reason, we’ll gladly accept your cancellation before delivery of the product. Once the product is shipped, it can not be cancelled.
Return Steps
- Please call us with your order number ready at +8801971834488 to initiate a refund or cancellation.
- We will get you back within 2 working days.
Refund Information
Returns will be processed in approximately 2-3 weeks from the time you mail your return. A refund of the purchase price and sales tax (if applicable) will be credited back to your original method of payment.
Return wrong items shipped
If we sent you the wrong item, we apologize and will work to get it corrected quickly. Please mail us at info@raselindustry.com and we'll help you process the return and get you the correct items.
Return items received as damaged or defective
If you received an item that is damaged, please call us at +8801971834488. We'll help you return the item and get it replaced. Please note that any returned product(s) will have to be verified as being defective in order to receive a refund.
Exchanges
At this time, we are unable to process exchanges.